W2R Sciences, a trade name of W2R LLC
Effective Date: June 29, 2026
Last Updated: July 15, 2026
1. General Policy — All Sales Final
Due to the nature of research chemicals and peptide compounds, all sales are final. We do not accept returns of opened or delivered products under any circumstances, including but not limited to: change of mind, ordering error, or failure to verify legal status in your jurisdiction prior to purchase.
This policy exists because:
- We cannot verify the integrity, storage conditions, or chain of custody of returned compounds
- Research chemical integrity is unverifiable once the product has left our facility
- Accepting returns would compromise the safety and quality standards we maintain for all customers
Before placing an order, please review product descriptions, COA documentation, and our Research Use Policy carefully.
2. Exceptions — When We Will Issue a Replacement or Refund
We will address the following situations on a case-by-case basis:
2.1 Damaged in Transit
If your order arrives damaged:
- Contact us within 48 hours of confirmed delivery
- Email support@w2rsciences.com with your order number, photos of the damaged packaging and product, and a description of the damage
- We will review and, at our discretion, offer a replacement, store credit, or partial refund
Failure to report within 48 hours may limit our ability to assist.
2.2 Wrong Item Shipped
If we shipped the incorrect product:
- Contact us within 48 hours of confirmed delivery
- Email support@w2rsciences.com with your order number and a photo of the item received
- We will ship the correct item at no additional cost, or issue a full refund if the correct item is unavailable
- You may be asked to return the incorrect item (prepaid label provided) or to dispose of it responsibly
2.3 Order Not Received
If your tracking number shows no movement for more than 7 business days after the ship date, contact us at support@w2rsciences.com. We will investigate with the carrier and, where appropriate, issue a replacement shipment or refund.
We do not issue replacements for packages confirmed as delivered to the correct address.
3. Cancellations
Orders may be cancelled before shipment only. Once an order has shipped, it cannot be cancelled.
To request a pre-shipment cancellation, contact us immediately at support@w2rsciences.com with your order number. We will make every effort to intercept orders still in processing, but we cannot guarantee cancellation once fulfillment has begun.
4. Refund Processing
Approved refunds are issued via the same payment method used for the original order (Zelle, Venmo, CashApp, or PayPal), typically within 5–10 business days of approval. We do not issue refunds in cash, check, or to a different account than the one used for payment. Store credits, where issued, are applied to your account and do not expire.
5. Payment Disputes
Because orders are paid via direct peer-to-peer transfer (Zelle, Venmo, CashApp, or PayPal) rather than a card network, formal dispute or chargeback protections through these platforms are limited or unavailable. If any issue arises with your order, contact us directly at support@w2rsciences.com — we resolve the large majority of issues directly and quickly. Attempting to reverse a completed peer-to-peer payment outside of contacting us first may delay resolution and, in cases of fraud or abuse, may result in order cancellation and account suspension.
6. Contact
To initiate an eligible return or refund request, or for any questions:
W2R Sciences, a trade name of W2R LLC
Email: support@w2rsciences.com
Website: https://w2rsciences.com
Mailing Address: 1968 S. Coast Hwy, #995, Laguna Beach, CA 92651
Please include your order number in all correspondence.